This section shall help you get answers to some of the most frequently asked questions.
Should you have any other question, please email us at hello@houseofedi.com.

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Q: “What are shipping charges?”

All orders above the total billing value of Rs. 3,000 are shipped free of cost. For orders below a total billing value of Rs. 3,000, a flat fee of Rs. 100 towards shipping and handling charges will be applicable. This would be added to your invoice at the time of checkout.

Q: “What modes of payment do you accept?”

We accept all major Debit Cards, Credit Cards, Net Banking, UPI’s and Wallets.

After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to www.houseofedi.com and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to www.houseofedi.com and you will see a notification containing the error. From that page you can choose a different payment method.

Q: “Do you ship Internationally?”

We do ship to select locations Internationally. Please email us your requirements with your contact details on customercare@houseofedi.com or contact Customer Care Desk.https://www.houseofedi.com/pages/contact

Q: “How can I check my order status?”

You can check the status of your order in Order History section under My Account. Personalized items may take a little longer. If there’s anything else you would like to know about your order please contact our Customer Care Desk.

Q: “The product I want is out of stock, how do I get this?”

At times, due to overlapping bulk deliveries for some products and the fact that we don’t keep a product active unless there’s a specific threshold inventory you may find a specific product showing out of stock. It’s possible that what you are looking for is available in small quantities and all you need to do is write to us or call us and we’d be most happy to send you the product of your choice if its available.

Q: “The product is not there in my saved cart?”

Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order by checking out the cart and making the payment. It may happen certain products are reaching Sold Out status and somebody else has purchased them. It’s also possible that what you are looking for is available in small quantities and all you need to do is write to us or call us and we’d be most happy to send you the product of your choice if its available.

Q: “How can I reset my password?”

If you have forgotten your password, follow the ‘Forgotten Password’ instructions on the ‘Sign in’ page. You will get a secure link on your registered Email id using which you can reset your password.

Incase you know the password and want to change it, you can go to My Profile under My Account and reset your password from there

Q: "Can I have my order gift wrapped?"

Yes, absolutely! Select gift wrap option at the time of check out. Do note that gift wrapping comes at an additional costs and the same would be added to your invoice.

Q: "I received a damaged product."

All our products are quality checked and packed with secure packing to ensure safe transit all aimed to ensure you receive them in good condition. If your order is damaged / has a wrong product on delivery, please raise a complaint immediately within 24 hours from receipt of such delivery. You can email us on customercare@houseofedi.com along with other details such as Order ID, an unboxing video and a few images of the damaged / wrong product to process your request. Please note requests initiated post 24 hours shall not be processed and we shall not entertain any requests for refund or replacement for any defect free product, on the basis of look & feel or minor differences in shades, colors etc.

Q: "Where can I purchase House of Edi Gift Cards?"

Kindly contact Customer Care to know more and purchase our gift cards

Customization & Overseas

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Q: “I have some customization requirements.”

We do offer customization's on a variety of products and would love to help you with your requirement. Please email us the following details:

1. Product interested in.

2. Design readiness or do you need design support.

3. Quantity required.

4. Expected project completion timeline.

You can email the details to sales@houseofedi.com

Q: “What is the standard lead time for customized orders?”

We take approximately 30- 45 days to process customized bulk orders and this depends on product selected, processes chosen and design readiness.

Q: “Do you help design product & it's packaging?”

We offer end to end service for customized orders including product + packaging design and production

Q: “How can I track my overseas order?”

Your order schedule shall be shared via email and you can use the Tracking ID mentioned there to track your shipment. For any further information, kindly contact your assigned CSE and quote the unique Order Code supplied to you with your order confirmation.

Q: “Shipping Modes for Overseas Orders”

We offer all standard formats for shipping via sea / air. You can avail of our shipping services or also have goods collected by your shipper from our premises.