Home

Refund policy

Returns / Replacements

All our products are handcrafted one piece at a time. and it is therefore very rare to create identical items. Every piece is manufactured based on standard manufacturing processes including formulation mixing, forming etc. There may be natural color variations / blemishes / texture variations which are not product flaws. Such variations are inherent in the base material and the manufacturing process of handmade products, and these in fact make your purchase special and truly one-of-a-kind.

What items can you return?

It is due to the process of handcrafting that each product gets it unique beauty and hence we are unable to take back any goods once sold. However, we do offer a replacement in the case of any manufacturing defect. You can return any item except, personal care / bath & body products, and everlasting florals.

Replacement Policy

In case you detect a manufacturing defect, you are encouraged to contact Customer Care within 48 hours of receipt of delivery of the product in order to be eligible for a replacement. You can contact Customer Care on +91 – 91374 92986 or write in to customercare@houseofedi.com mentioning the issue and validating the same via photographs of the product received.

Please note: (1) We offer Reverse Pickup only for a selected set of pin codes. (2) You can check if your pin code has this facility by contacting customercare@houseofedi.com

If we are unable to provide for pick up from your pin code, you would be required to ship the item back to. You can mail the replacement item to the follow address:

Attn:

Manager – Warehouse,

House of Edi, Basement Unit 4A, Kailas Business Park, Off LBS Marg, Vikhroli – West, Mumbai – 400 079

Your product would be replaced subject to:
  • The item (s) you’ve sent back are unused, unsoiled and do not show any deliberate damage caused
  • The packaging has the original tags and marks in place
A replacement would be shipped once we receive the original item at the address mentioned above. Do note replacement timelines may vary depending on availability of stock of the product being returned. All / any replacement product should be returned within 14 days from the dispatch date. Any returned item received by us which does not meet these afore-mentioned conditions would not be accepted and there would be no replacements/reimbursements of any nature in such situations.